+1 646 928 3800
Check In
Jun 2024
Check Out
Jun 2024
Crowne Plaza HY36

Accessibility Pack


Arrival at the hotel

  • The main entrance of the hotel is at 360 W 36th street, between 8th and 9th Ave. In front of the hotel is a drop off zone for vehicles. Our valet staff will pick up and drop off your vehicle and park at a lot off property, no reservations are required
  • There is a manual revolving door and a standard door that opens automatically with use of handicap accessible button. Both are located directly from the sidewalk.
  • Our reception staff remains at your disposal 24/7 if you need any help with your luggage or orientation within the hotel
  • Restaurant, Burgerology, located on lobby level

Welcome and Reception

  • 1 Reception desk, situated on the right when you enter the hotel, located with 3 standard terminals, and one ADA Accessible terminal for check in, lower in height.
  • Tiled floors and rugs available, weather permitting. The upper floors have carpeting.
  • 3 Elevators are located around to the left of the reception desk. All elevators are accessible and serves the lobby level to the 27th floor, via guest room key
  • During your check in at the reception desk, as us about safety instructions, assistance needed during an evacuation or any other urgent matter. Our staff is available 24/7 by dialing 0 from your room.

Other Services

  • Our front desk agents act as concierge and are at your service for all needs
  • Daily newspapers are placed in the business center, located in the back of the lobby
  • In room wake up calls completed by front desk agents upon request
  • Free high speed wireless internet throughout the entire hotel


  • The public restrooms are situated past the elevators, in the back of the hotel restaurant, Burgerology.
  • There are 2 accessible toilets with sliding doors, and grab bars
  • Tile flooring


  • Taxi’s regularly stop by the hotel entrance, a staff member can assist with hailing a taxi
  • Alternatively, the front desk team can arrange a private car service which meets all of the accessible requirements you might need

Rooms and suites adapted to people with reduces mobility

  • Located on various floors of the hotel, all accessible by elevators
    • 806 – 2 double beds, accessible roll in shower
    • 906 – 2 double beds, accessible roll in shower
    • 1105 – 1 king bed, accessible bathtub
    • 1205 – 1 king bed, accessible bathtub
    • 1405 – 1 king bed, accessible bathtub
    • 1706 – 2 double beds, accessible bathtub
    • 1806 – 2 double beds, accessible bathtub
    • 1906 – 2 double beds, accessible bathtub
    • 2105 – 1 king bed, accessible roll in shower
    • 2306 – 1 king bed, accessible bathtub
    • 2406 – 1 king bed, accessible bathtub
    • 2506 – 1 king bed, accessible bathtub
    • 2607 – Accessible suite
  • In the rooms:
    • Extra eye hold in the entrance door at adjusted height
    • Adapted height for wardrobe
    • Accessible door handles for closets
    • Lower bed height
  • In the bathrooms:
    • Wheelchair accessible showers in rooms with roll in showers
    • Removable seats for bathtubs and showers
    • Adapted sinks and toilets
    • Grab bars by toilets
  • A TTDY Kit can be provided upon request
  • A list of guests who need assistance in the case of evacuations is kept at the fire panel located in the lobby, which can be provided to the FDNY in case of emergencies

Business Center

  • Located on the ground level in the back of the lobby
  • Complimentary wireless internet
  • One complimentary desk top and printer
  • Tables and chairs for guest use
  • Assistance from the front desk if needed

Fitness Center

  • Located on the 6th floor, accessible via elevator, open 24 hours with guest key
  • Accessible restroom, tile flooring
  • Cardio equipment
    • 1 rowing machine
    • 2 Peleton brand bikes
    • 4 treadmills
    • 2 ellipticals
    • 1 stationary bike
  • Weight training Equipment
  • Free Weights, Bosu balls, resistance bands, yoga mats
  • Services
    • Water station, towels, television, disinfecting wipes, scale, clock music
  • Information
    • Emergency phone with direct link to reception, safety instructions, AED defibrillator machine

Meeting Rooms

  • 2 Meeting rooms ‘Hudson Room’ and ‘ Midtown Room’ both located on the 4th floor accessible by elevator
  • Midtown Boardroom
    • 290 Sq Feet, max occupancy of 12 people
  • Hudson Room
    • 1100 Sq Feet, max occupancy of 60 people, depending on the set up
  • Available upon request for both rooms
    • Laptop connection through LCD Monitor, Microphones & Speakers, Conference phones, flip charts, white board, markers
  • 2 accessible restrooms located on the 4th floor for meeting space use

In case of an emergency

  • During your stay you can reach out to a team member from your room by dialing ‘0’ from the guest phone.
  • In case of an evacuation – remain in your room and emergency personnel will assist with exiting the building
Special Needs

The comfort of each and every one of our guests is important to us. Learn about the accessible rooms, spaces and services
available at our hotel here, from TTY devices and accessible parking, to assistive listening devices and beyond.
Just let us know how we can best accommodate your stay.

Accessible Parking Details

  • Ramp Access to Property
  • Ramp Access to Hotel Bar/Lounge
  • Ramp Access to Hotel Restaurant
  • Parking Drop Off Point is not adjacent to entrance

Accessible Public Area Details

  • The following public areas are accessible:
    -Hotel Entrance
    -All Entrances/Doorways
    -Registration Desk
    -Concierge Desk
    -Fitness Center
    -Business Center
  • Lift Access to All Floors
  • Lifts Are ADA Compliant
  • Lift near Accessible Rooms

Accessible Guest Room & Bathroom Details

  • Wheelchair Accessible Rooms Available
  • ADA Compliant Guest Rooms and Access Routes
  • Accessible Door Locks
  • Accessible Heating, Cooling and Light Controls
  • Grab Bars and Tall Toilets Available
  • Adequate Clear Turning Space in Bathrooms
  • Tub with Grab Bars
  • Portable Bathtub Seats
  • Bathtub Seat
  • Handheld Shower with Hose
  • Handrails
  • Roll-in Showers
  • Raised Toilet with Grab Bars
  • Safety Bar in Shower
  • Bathroom Doors Open Outwards (in Accessible Rooms)
  • Accessible Bathroom Controls

Hearing-impaired Accessibility

  • Close-captioned TV
  • Telephone with Amplifier or TDD
  • Visual Alarms or Alerts
  • Guest Rooms
  • Hallways
  • Public Areas
  • Knock Lights
  • TV Amplifier

Vision-impaired Accessibility

  • Audible Fire/Smoke Alarms
    -Guest Rooms
    -Public Areas
  • Emergency Instruction in 14pt Print
  • Braille on Lifts and in Public Areas
  • Audible Alarms in Hallways

Website Accessibility

Crowne Plaza HY36 strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website
  • We have ensured that images have alternative texts and descriptive links.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

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Crowne Plaza HY36 Midtown Manhattan IHG Official Site
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